Shipping Policy

For West Malaysia delivery, all items will be delivered within 1-7 working days (excluding Saturday and Sunday) once the payments have been cleared. For East Malaysia delivery, it may takes a little longer. For outside of Malaysia, depends on courier and locations of delivery.

Some remote or outskirt areas or delivery during holiday seasons will take a couple of days more to be delivered. 

Shipping charges are based on merchandise total weight or volumetric weight. It will be stated clearly at the product item page, unless the item is under free delivery.

Customers will be given a tracking number once the items have been shipped out.

Before accepting the parcel from courier services, please ensure that the parcel is in good condition. If parcels are not proper condition such as open seal etc, do call us on the spot or buyers can ask them to return the goods to us.

Once the items are received, please kindly check the items. If they are not in a good condition, please contact us and send us a picture as proof immediately. We shall investigate as to whether the damage is due to our side or the courier services.

We shall not be liable for anything happened during the delivery such as item lost or damaged due to the negligence of the courier services. However we shall do our best to deal with the courier services on behalf of our customers.

In case the damage is due to our side or the goods delivered is different from the order, we shall provide full refund (of the goods actually ordered).